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Dear Madam/Sir,

Following the recent announcements by the government, we would like to update you on the exceptional situation arising due to the Coronavirus pandemic. Our priority is to take the precautionary, preventive and organisational measures that such a situation requires. By taking such measures, we aim to ensure your safety and the safety of our staff, while still providing the best possible quality of service.

Everyone at Milleis remains committed to continuing to support you and respond to your requests as well as possible.

We remind you that your Private Banker is at your disposal for any requests or queries. You can contact him or her by email or telephone.

Given the imposition of travel restrictions, we also remind you that you can carry out most of your banking transactions, even sensitive ones, online in complete security.
You can log in to your milleisnet secure area by clicking here and using your usual login codes.

If you have never activated your milleisnet secure area, you can contact your Private Banker by email or by telephone. He or she will be pleased to assist you.

Remember that your online services give you access to your bank 24/7⁽¹⁾, securely and free of charge. You can use them to:

• Chat with your Private Banker via your secure messaging service.
• Use document sharing and electronic signature functions ⁽²⁾.
• View your accounts, carry out transactions and transfers, view your online statements and download your documents, BIC/IBAN, etc.
• View the up-to-date valuation of your portfolios and place your stock market orders* directly, with continuous access to key stock market information (prices, valuations, etc.).
* Please remember that the AMF has issued a temporary ban on short sales on all stocks traded on Euronext, applicable from 18 March 2020 for a period of 1 month.

For more information about your milleisnet secure area, click here. To download the milleisnet app, click here to find all the necessary information.

Our Customer Relations Centre is available for any queries you may have. Call us on 01 55 78 72 27.

We have also decided to step up our precautionary measures:

All Milleis employees who are equipped for remote working are now working from home.

For employees who cannot work from home, we have put rotas in place to protect our employees and reduce the number of people working in our offices at any one time.

To deposit cheques, please send your letter to the following address: MILLEIS BANQUE - Service MDP Chèques, 183 avenue Daumesnil, 75012 Paris

VIGILANCE AND BEST PRACTICE: during this crisis period, please remember to exercise extra caution to prevent fraud:

You will probably make more use of websites in the next few weeks, so please make sure you only shop on secure sites. You should never enter your four-digit PIN when making an online transaction.

Never reply to an email asking you to provide your bank details, even if it appears to come from a public authority or from Milleis Banque.

Check your account statements carefully. If you see a transaction that you did not carry out, you should dispute it immediately, either by contacting your Private Banker or by following the procedures detailed on the relevant page of our website.

All our systems remain operational, and we are making every effort to ensure that quality is maintained.

We are here to support you.

Nicolas Hubert,
Chief Executive Officer